Terms and Conditions

These terms govern the use of the Garment Lab website and the purchase of digital products through it. For fit consulting and technical development services, please contact natalie@garmentlab.com.au. Service engagements are subject to separate agreements.

1. Acceptance of Terms

By accessing or using the Garment Lab website at garmentlab.com.au, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the site. You confirm that you are at least 18 years old, or have the legal authority to agree to these terms on behalf of yourself or your organisation.

2. Use of the Website

You agree to use this website only for lawful purposes and in accordance with all applicable Australian laws and regulations. You must not use the site in any way that could damage, disable, or impair its operation, or interfere with any other person's use of it.

3. Services

Garment Lab provides fit consulting, technical product development services, and digital products to womenswear brands and individuals. Service engagements are subject to a separate agreement or proposal confirming scope, fees, and deliverables. Nothing on this website constitutes a binding offer of services.

4. Digital Products

Garment Lab sells digital products including workshops, templates, guides, and other downloadable resources. By purchasing a digital product, you agree to the following:

• All digital product sales are final. Due to the nature of digital content, we do not offer refunds once a product has been delivered or access has been granted.

• If you experience a technical issue that prevents access to your purchase, please contact us at natalie@garmentlab.com.au and we will work to resolve it.

• Digital products are licensed for your personal or internal business use only. You may not resell, redistribute, share access, or reproduce any part of a digital product without prior written consent from Garment Lab.

• Access to digital products is provided at the time of purchase confirmation. For live or recorded workshops, access details will be sent to the email address provided at checkout.

5. Payment

All prices are listed in Australian dollars (AUD). Payments are processed by Lemon Squeezy, our authorised reseller and merchant of record. When you purchase a digital product from Garment Lab, your transaction is processed by Lemon Squeezy, and your payment confirmation and receipt will come from them.

As the merchant of record, Lemon Squeezy handles all payment processing, tax collection, and compliance obligations on our behalf. Their terms of service and privacy policy also apply to your purchase and can be found at lemonsqueezy.com.

Garment Lab does not store your payment details at any point.

6. Intellectual Property

All content on this website, including text, images, logos, graphics, designs, and digital products, is the property of Garment Lab or its licensors and is protected by Australian and international copyright and intellectual property laws. You may not reproduce, distribute, or use any content without prior written consent from Garment Lab.

7. User-Submitted Content

If you submit content to Garment Lab, such as feedback, testimonials, or case study material, you grant Garment Lab a non-exclusive, royalty-free, and irrevocable licence to use, modify, and display that content for promotional or operational purposes. You confirm that you have the right to submit the content and that it does not infringe any third-party rights.

8. Disclaimer of Warranties

This website and its content are provided on an "as is" basis. Garment Lab makes no warranties, express or implied, regarding the accuracy, reliability, or completeness of any information on the site. Content is provided for general informational purposes only and does not constitute professional advice for your specific situation.

9. Limitation of Liability

To the maximum extent permitted by law, Garment Lab is not liable for any indirect, incidental, special, or consequential loss or damage arising from your use of this website or any digital product purchased through it, including but not limited to loss of revenue, profit, or data. Nothing in these terms limits any rights you may have under the Australian Consumer Law.

10. Third-Party Links

This website may contain links to third-party websites. These links are provided for convenience only. Garment Lab does not endorse, control, or take responsibility for the content or practices of any external sites. Visiting those sites is at your own risk.

11. Termination

Garment Lab reserves the right to terminate or restrict your access to the website at any time, without notice, if you violate these terms or engage in conduct that we reasonably consider harmful to our business or other users.

12. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. Your continued use of the website after any changes constitutes acceptance of the updated terms.

13. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes arising from your use of this website or the purchase of any product or service will be subject to the exclusive jurisdiction of the courts of Queensland.

Privacy Policy

Garment Lab ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

1. Information We Collect

We may collect the following types of personal information when you use our website or purchase from us:
• Personal details: name, email address, phone number, and billing information provided through forms or at checkout.
• Usage data: IP address, browser type, pages visited, and time spent on the site, collected automatically.
• Communications: any messages, enquiries, or feedback you send us.

2. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience, analyse traffic, and optimise our website. You can adjust your browser settings to refuse cookies, though some parts of the site may not function correctly if you do.

3. How We Use Your Information

We use the information we collect to:
• Respond to enquiries and provide customer support
• Process and fulfil digital product purchases
• Send updates, newsletters, or promotional content where you have consented to receive them
• Improve and optimise our website and services
• Comply with legal obligations

4. Sharing Your Information

We do not sell or rent your personal information. We may share data with trusted third-party service providers who assist us in operating the website or fulfilling purchases, such as hosting providers, email platforms, and payment processors. These providers are only given access to information necessary to perform their services and are required to protect it. We may also disclose information if required by law or to protect our legal rights.

5. Your Rights

Under the Australian Privacy Act, you have the right to:
• Access the personal data we hold about you
• Request corrections to inaccurate or incomplete information
• Opt out of marketing communications at any time
• Request deletion of your personal data, subject to any legal obligations we have to retain it
To exercise any of these rights, contact us at natalie@garmentlab.com.au

6. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, or loss. No online system is completely secure, and we cannot guarantee absolute protection, but we take this seriously and review our practices regularly.

7. Third-Party Websites

Our website may link to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The current version will always be available on this page. Please check back from time to time.

9. Contact

If you have any questions about these Terms and Conditions or this Privacy Policy, please contact us at natalie@garmentlab.com.au